Payment
procedure.
Deposit at booking, balance 30 days before embarkation, damage security at the dock. Stripe handles cards, bank wire works across SEPA/SWIFT, and every payment is additionally insured through Wiener Insurance Group.
Inquiry &
soft option.
Send the inquiry; broker replies within four working hours with two or three matching catamarans, fully costed. The catamaran is held on a 7-day soft option — no deposit yet, no other group can book the same week underneath you.
Contract +
deposit payment.
Contract signed digitally via DocuSign (counter-signed by us and the fleet operator). Deposit 30-50% by bank wire (EUR / USD / GBP) or card via Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). No booking fee on either side.
Balance
due.
Balance of the charter fee 30 days before charter start. Optional add-ons booked in this window: cancellation insurance (3-5% of charter fee, covers most reasons up to 24 hours before departure), reducible-deductible insurance (€10-15/day, buys down the damage security).
Damage
security.
On embarkation day: damage security 1-2% of the charter fee held by credit-card pre-authorisation (typically €2,000-4,000). Released at check-out the following Saturday if no damage. With the reducible-deductible add-on, the exposure drops to a fixed €500-1,500.
How your money is protected.
Three layers of protection on every booking. We do not earn from the client wallet — only from the operator commission.
PCI-DSS gateway
Stripe processes every card payment — never stored on our side, never seen by the broker. PCI-DSS Level 1 compliance, 3-D Secure for issuers that require it. Apple Pay and Google Pay supported on mobile.
Deposit-protected
Every client payment is additionally insured through Wiener Insurance Group — Croatian-licensed broker coverage. If the fleet operator defaults between booking and embarkation, your deposit is recoverable via the insurance line, not the operator.
72-hour cooling-off
Every booking ships with a 72-hour free cancellation window from the moment of confirmation. Outside that window the operator schedule kicks in: typically full refund 60+ days out, 50% refund 30-60 days, no refund inside 30 days.
Wire, card or charter loan.
Bank wire (SEPA / SWIFT)
EUR / USD / GBP / CHF. Settlement 1-3 working days. No processing fee from our side. Bank charges paid by sender.
Credit card (via Stripe)
Visa, Mastercard, Amex, Apple Pay, Google Pay. 3-D Secure on capture. 2.5% processing surcharge applied transparently.
Charter-loan partners
Catamaran charter financing available via partner lenders (BoatUS Lending, EYC Charter Loans). 6-24 month repayment, 12-15% APR typical. Not a Catamaran Charter Caribbean product — separate underwriting.
Money questions answered.
- Why a deposit and balance instead of full upfront?
- Industry standard across all Caribbean charter operators. Deposit secures the boat against the calendar; balance falls due once cancellation rights tighten. Pay full upfront only on last-minute (< 30 days) bookings.
- What happens to the damage security if there is no damage?
- Released within 7 working days of check-out. Stripe pre-authorisations expire automatically if not captured; bank-wire deposits returned to source account. Damage repair costs (charged from the security only if you sign the operator damage report) are itemised before release.
- Can I split the deposit across multiple payments?
- Yes — common on groups where each cabin pays separately. We send individual Stripe payment links per cabin allocation. Each link auto-applies to the same booking; the broker sees one invoice on our side.
- Are there any hidden fees?
- No. Every line is on the offer: bareboat fee, cruising permits, fuel estimate, end cleaning, park fees, optional skipper, optional provisioning. Stripe surcharge (2.5%) appears separately if you pay by card. Bank wire is free from our side.
Still have a money question? Ask before you commit.
The broker desk answers payment questions in plain language — no terms-and-conditions runaround. Reply usually within four working hours.